POLICY DISCLOSURE

You acknowledge and agree that by starting an order with us, and/or by signing any agreements for us to begin work and/or etcetera that you understand the risks involved in our work and agree to all of our policies and that we will not be held responsible for any damages to your equipment per our policies which can also be referred to as our Terms and Conditions. You also acknowledge and agree to our Legal Disclaimer by submitting an order and/or by signing any agreements for us to begin work and/or etcetera.

COMPONENT ORDERS POLICY

Since several customers have not rendered payment for parts up front when required, we will no longer be able to order them unless paid in full prior to ordering. When customer(s) payments are not rendered to us, that is unacceptable. We are a business, so we are trying to make money to survive. We are here to serve the community but not to serve the community for free. We work for you and ultimately, we want you to have the best experience which is why we may offer to order in inexpensive computer components and/or accessories using our funding. Unfortunately, we are no longer able to do so and will have to enforce this policy going forward due to unrendered payment(s) to our business when we most recently did so. We are sorry for the inconvenience and thank you for your understanding.

DATA LOSS POLICY

You will be advised before services are performed and acknowledge that you understand when we optimize/tune-up your equipment for better performance and/or during virus removal or any other services such as troubleshooting, you will likely lose cookies, browsing history, recently typed URLs, and other temporary files that were stored on your Hard Drive prior to any services performed. Therefore, we will not be held responsible for data loss as a result of services performed.

MOBILE HARDWARE REPAIR POLICY

Multiple computer repair businesses are replacing broken screens for customers mobile devices are well within their rights but only if they were a consumer helping another consumer.
Muha Computer Repair, does not repair broken screens for mobile devices, including tablets and 2 in 1 tablet/laptops because components are irreplaceable due to software locks. Those software locks cannot be removed by anyone but the manufacturers. As a business, this is a swindle to make money by providing a dishonest service.
Muha Computer Repair is about quality and honesty.
The components may be replaceable but even using genuine, OEM components are something
Muha Computer Repair advises to customers due to the software locks. The software locks disable some of the component's software functionalities that are not able to be reenabled by the consumer because they become unavailable as if they were never there. An example of this is Adaptive Brightness for displays, also known as True Tone by Apple. That feature allows your Adaptive Display (screen) to your screens color (appearance) based on the brightness and lighting in your environment. The same goes for Apple Computers of all kinds (desktops such as iMacs and laptops such as MacBooks) of which also disables software functionalities for the hardware, such as Adaptive Brightness. Governments all around the world are actively working to change this from a legal perspective because manufacturers locking functionalities for hardware through software is violating the consumers right to repair their own devices and is costing businesses money due to their customer base having to be limited with no choice for the business to honestly operate by servicing hardware components in mobile devices and computers by Apple. This is also forcing customers to pay for repairs that have their prices illegally gouged by companies such as Apple. Even if laws are changed, the quality of devices being repaired is significantly lowered because only factories that make the devices have the machines necessary to ensure a perfect watertight seal for mobile devices with water resistance. Therefore, mobile devices that have water resistance that are repaired will never be the same again, and
Muha Computer Repair will not perform those services.

SATISFACTION GUARANTEE

We guarantee our services are going to satisfy you. If they do not, we have you covered. Within twenty-one days, you will be provided free customer service to resolve any issues with your most recent ticket; if your bill has been paid in full and you re-experience your problems or they are not resolved to your satisfaction. If we informed you the services we provided may not have been as effective as you would expect before we performed the services, this policy does not apply.

DIAGNOSTICS POLICY

Any diagnosis that takes longer than one hour will be charged at an hourly rate of $30. If you choose to move forward with services with us, you will receive a discount on your order to cover a one-hour diagnostic. However, you will be charged at the hourly rate of $30 if you decide not to move forward with any service(s) with us or if we cannot replicate the issues you are experiencing.

RETURN POLICY

Per Buyer’s Remorse Law, we must follow a fifteen-day return policy for Hardware Purchases. Return Policies apply for marketplaces such as Amazon and therefore certain items may be eligible for a shorter return period, a longer return period, or not have a return period at all. If we specify an item sold through us is not returnable and/or sold as is, we will have you sign a buyer’s agreement for that purchase.

FAX POLICY

Any faxes are scanned electronically and go through a secure server. They are not saved by the fax companies but are saved on accounts per history. We clear our history after thirty days. In that time, we retain your information in case we need to verify delivery and/or fax your documents again. However, we do not review your documentation and strictly keep them for your convenience.

NO SOLICITING, TRESPASSING, OR LOITERING!

We do not accept calls, texts, e-mails, letters, or any other solicitations. It is strictly prohibited and we will contact the police if you do not comply with our request. You will be trespassed from our locations.